Orders

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MADE TO ORDER

All Clara Chatto products are made to order in the UK therefore we stipulate a 10 week lead-time for dresses and three week lead-time for accessories. This time period is calculated from receipt of full payment to delivery. We recommend you order dresses ahead of schedule so you have enough time to accessorise them to your heart's content - or have them adjusted if necessary.

EXPEDITED ORDERS

We may be able to expedite your order to be ready earlier than our standard lead-time however this depends on our production capacity and fabric availability. Please contact us with your request and we will try our best to help, expediting orders may incur an additional charge which we will make you aware of before proceeding.

SHIPPING AND PACKAGING

Each Clara Chatto dress comes gift wrapped in one of our beautiful black boxes and with a cloth garment bag as standard. We use a signed-for Royal Mail service to ensure the dresses reach you safely. If you have any concerns or special requests with regards to shipping please contact us. London orders can be couriered to you by special arrangement, please contact us before purchasing.

ALTERATIONS

Should you need alterations made we can recommend tailors / seamstresses in the London area. Unfortunately the Clara Chatto team cannot alter dresses after construction and does not accept any liability for alterations made.

SIZING AND TRYING ON SAMPLES

Please see our size guide to find your perfect size. If you have any queries or special requests please contact us to make an enquiry.

DYE LOTS

Due to the natural and unique fibre of silk there can be some natural variance in colour between batches of fabric. If you are ordering a number of dresses of the same colour for bridesmaids we will cut them from the same batch of fabric to ensure the colour is consistent. However if dresses are purchased at different times we cannot guarantee colour matching, please contact us with any concerns or queries.

CARE

Clara Chatto dresses are made from 100% silk and should be dry-cleaned by a specialist. We recommend you avoid contact with oily substances when wearing these dresses (eg. body moisturisers or oil-based cosmetics). If the dresses are stained please do not apply any stain removers or cleaning products, please take to a specialist dry-cleaner as soon as possible.

VAT

20% VAT is included in all prices

RETURNS, CANCELLATIONS AND ORDER AMENDMENTS

Please see our Terms and Conditions page for details on our returns and cancellations policy. Please check your order confirmation email carefully and if you notice any discrepancy contact us right away. If your order has not yet gone into production we may be able to change or cancel the order however this is very time dependant and we cannot offer any guarantees. Please contact us if you have any queries.

TERMS AND CONDITIONS OF SALE

Further information on our Terms and Conditions of sale can be found here.